Overview
At JUVÍRA, we want you to love your jewelry!
To be eligible for a return, your 18K Gold Jewelry item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale, promotional, and custom items are not returnable. Customers are responsible for return shipping unless the item is defective or sent incorrectly. Approved refunds are processed back to the original payment method within 7–10 business days.
Exchanges
We don’t offer direct exchanges. If you’d like a different piece, please return your original purchase for a refund and place a new order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@juvirajewelryofficial.com
Sale items
Only regular-priced items may be refunded. Sale, promotional, and custom items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our Physical Store.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, we recommend using a trackable shipping service to ensure your jewelry gets back to us safely.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
We’re here to help! Reach out anytime:
Monday – Friday / 9 AM- 6 PM (Opening Hours)
Email: contact@juvirajewelryofficial.com
Contact us at {email} for questions related to refunds and returns.
