Shipping & Return Policy

Shipping Policy

At JUVIRA, we are committed to delivering your jewelry safely, securely, and with a worry-free experience. We offer international door-to-door delivery to make the process smooth and convenient, so you can enjoy your purchase with confidence.

Processing time is usually 1–3 business days. Delivery typically takes 10–14 days, depending on your location, customs clearance, and local courier services.

After your order has been shipped, tracking details will be provided so you can follow your parcel’s journey.

Please ensure that your shipping address and contact details are entered correctly before placing your order. We are not responsible for delays caused by incorrect information, customs procedures, weather conditions, or courier delays beyond our control.

Return Policy

We want you to be happy with your purchase. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos or videos of the product and packaging.

Returned items must be unused, in original condition, and in original packaging where applicable. For hygiene and quality reasons, worn, altered, customized, or damaged items may not be eligible for return.

Once we receive and inspect the returned item, we will review your request and confirm whether a refund, replacement, or store credit is approved. Approved refunds are usually processed within 5–10 business days, depending on your payment provider.

 Terms and Conditions

By using this website and placing an order with JUVIRA, you agree to the following terms and conditions.

All product images, descriptions, prices, and availability are subject to change without notice. We make every effort to display product details as accurately as possible, but slight variations may occur due to lighting, screen settings, photography, or natural material differences.

JUVIRA reserves the right to refuse or cancel any order if we suspect fraud, misuse, incorrect payment information, or any issue that may affect order security.

Customers are responsible for providing accurate shipping information and ensuring someone is available to receive the parcel if needed. We are not responsible for delays caused by customs, courier issues, public holidays, or events outside our control.

If a parcel is returned because of an incorrect address or failed delivery attempts, additional shipping charges may apply.